![]() ![]() I spoke to a girl named “Sky” who was extremely rude and condescending. Now very alarmed and once again discouraged I called the Home2Suites to follow up myself (now at this point I’d spent close to 3 hrs dealing with this issue out of our family time).They were kind enough to call on our behalf, but the girl there said there was nothing they could do and suggested we should just pay for the room ourselves. The next day at our new hotel the Hampton Inn I asked the front desk if everything was sorted out, but they said they never heard from the Home2Suites.At this point we just needed to get to bed as our 2 night/3day trip was already getting off to a horrible start. He said it was, but as the Home2Suites does not properly empower their employees they didn’t have a way to pay for it and that it would have to be sorted out tomorrow for us. I said, you told us this would be free due to the many issues we just encountered (plus our original reservation was with points). When Bill the night agent set up the new reservation I got a confirmation on my phone which had had $389 rate per night attached to it. ![]()
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